Ohio Secretary of State
Project Management Consulting & Innovation
The Challenge:
The Ohio Secretary of State’s office needed outside management consulting to lead their staff/vendors through the creation of a new website that is primarily used by Ohioans to seek election information or other business-related services.
Insight:
Trust Digital’s Kevin Bingle spent a year and a half managing this project and team. His experience and skillsets in both the marketing and political realm made him uniquely qualified to provide this type of service.
Our Solution:
The first challenge was to assess our long-term goals and develop a comprehensive program for reviewing all current website content with the goal of significantly reducing the size of the website. The Ohio Secretary of State staff was able to merge and modernize how they present information to take a website that had more than 800 pages down to one that was just over 300 total.
Leading a statewide office through the creation of the best statewide government website in America
While the website audit was in-progress, Trust Digital came up with an innovative approach to inform the SoS team about their options for website platforms. We led a first-of-its-kind “Request for Information” phase where more than 20 firms responded answering a series of questions and educating us about their recommended
products.
With that knowledge, the formal “Request for Proposal” phase was more narrowed to focus only on the products we knew could provide the necessary cybersecurity and management tools. The RFP also received more than 30 proposals. For context, an earlier attempt before Trust Digital’s involvement only produced 2 proposals. Our method produced results. It also saved a lot of taxpayer dollars by leading us to less costly, and better tools.
Once the SoS team selected their vendor (Hanson Inc), Trust Digital continued to provide the overall project management services in an effort to hit a very ambitious timeline. Many bidding vendors told us this wasn’t possible, but through an incredible partnership between SoS staff, Trust Digital, and the selected vendor, we were able to deliver the best state government website in America (trust us, we looked at all of them!) – and we did it in time for the 2026 Ohio May Primary election so it could be used to test before the upcoming November election.
Trust Digital is very proud of our role in leading this project to completion for the people of Ohio!
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